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M&S has apologized for a technical glitch that disrupted its website and app, causing inconvenience to customers. The outage affected online shopping and services, prompting a swift response from the company to address and resolve the issue.
LONDON, May 18 (Reuters) - British retailer Marks & Spencer (MKS.L) apologized to customers on Saturday after its website and app went offline for several hours due to a "technical issue." Around lunchtime, visitors to the site were met with the message: "PLEASE BEAR WITH US. Sorry you can't shop with us right now. We're working hard to be back online as soon as possible." A spokesperson for M&S, one of the biggest names in British business, confirmed that the website and app were back up and running by 1700 GMT.
The company attributed the outage to a "technical issue" experienced by a third-party service provider and apologized to customers "for the inconvenience caused." Several British retailers have recently faced online outages. In March, Sainsbury's (SBRY.L), Britain's No. 2 supermarket group, apologized to customers after being unable to fulfill online orders. M&S is set to unveil its annual results on Wednesday and is expected to report a significant increase in profit.
Source: Reuters
